Uttar Pradesh has introduced new helpline numbers to enhance its grievance redressal system, aiming to provide faster and more accessible solutions for citizens. The initiative, part of the state’s push for transparent governance, integrates digital platforms and dedicated call centers to address public complaints efficiently. This move is expected to boost accountability and improve service delivery across departments.
UP Bolsters Public Grievance System with New Helplines
In a significant step towards improving governance and public service delivery, the Uttar Pradesh government has rolled out a series of new helpline numbers dedicated to grievance redressal. Launched in August 2025, these helplines aim to provide citizens with a more accessible and efficient mechanism to register complaints and seek resolutions for issues related to public services, administration, and infrastructure.
The initiative is part of the state’s broader effortto align with the Central Government’s Centralized Public Grievance Redress and Monitoring System (CPGRAMS) while introducing localized solutions tailored to UP’s diverse population. The new helplines, including toll-free numbers 1800-180-5131 and 1076 (for CM Helpline), are operational 24×7, ensuring that citizens can lodge complaints at their convenience. These numbers are supported by a network of call centers staffed with trained personnel to handle queries in multiple languages, including Hindi and English, catering to the state’s linguistic diversity.
According to official statements, the helplines are integrated with digital platforms such as the UP Jan Sunwai Portal and mobile applications like UMANG, allowing citizens to file grievances online or via phone. The system generates a unique registration ID for each complaint, enabling real-time tracking of grievance status. The state government has also introduced an appeal mechanism, where dissatisfied complainants can escalate their issues to higher authorities within 30 days, ensuring a robust feedback loop.
Data from the UP government indicates that since the launch, over 50,000 complaints have been registered through the new helplines in the first month alone, with approximately 70% related to public services like electricity, water supply, and road maintenance. The average resolution time has been reduced to 21 days, a marked improvement from the previous 45-day average, owing to the streamlinedრ
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streamlined grievance processing. The government claims a resolution rate of 65% within the stipulated time, with ongoing efforts to address systemic issues like delays in pension disbursal and land disputes.
The helplines are part of a broader reform, including training programs for grievance officers and the integration of AI-driven analytics to identify recurring issues. This allows authorities to prioritize high-impact grievances, such as those related to healthcare access and rural development. The state has also partnered with local NGOs to conduct awareness campaigns, ensuring that citizens, especially in rural areas, are informed about the new system.
Officials have emphasized that the helplines are designed to bridge the gap between citizens and the administration, particularly in a state as populous as UP, with over 240 million residents. The initiative has been praised by local leaders for its potential to enhance accountability, though challenges remain in ensuring last-mile connectivity in remote regions. The government plans to expand the network of helplines and integrate more advanced technologies, such as chatbots, to further improve response times.
Disclaimer: This article is based on recent reports, official statements from the Uttar Pradesh government, and data available on public platforms like the UP Jan Sunwai Portal and CPGRAMS. Information is sourced from government press releases, news reports, and digital grievance portals. For the latest updates, refer to official government websites.