“Uttar Pradesh introduces innovative online portals to gather real-time citizen feedback, aiming to enhance governance, transparency, and public service delivery. The initiative empowers residents to voice concerns, suggest improvements, and engage directly with authorities, marking a significant step towards participatory democracy in the state.”
Uttar Pradesh Unveils Citizen Feedback Portals to Boost Governance
In a bid to strengthen participatory governance, the Uttar Pradesh government has rolled out a series of digital portals designed to collect real-time feedback from citizens across the state. Launched in August 2025, these platforms aim to bridge the gap between the administration and the public, enabling residents to share their grievances, suggestions, and insights on government services and policies. The initiative, part of the state’s broader digital transformation agenda, seeks to foster transparency, accountability, and responsiveness in governance.
The portals, accessible via the state’s official website and mobile applications, allow citizens to submit feedback on various sectors, including healthcare, education, infrastructure, and public safety. Chief Minister Yogi Adityanath, during the launch event in Lucknow, emphasized the importance of public participation in shaping effective policies. “These portals are a direct line to the people. Every voice matters, and we are committed to acting on their feedback to improve services,” he stated.
The system integrates advanced features such as real-time data syncing, automated complaint routing, and AI-driven analytics to process feedback efficiently. For instance, complaints about local issues like water shortages or road repairs are automatically directed to the relevant municipal or departmental authorities for swift resolution. According to data from the UP government’s IT department, over 1.2 lakh citizens registered on the portals within the first two weeks, with more than 45,000 feedback submissions recorded by August 31, 2025. Of these, 60% were related to civic amenities, 25% to healthcare services, and 10% to education, with the remaining covering miscellaneous issues.
A notable feature of the portals is their accessibility. Available in Hindi, English, and regional dialects, they cater to diverse demographics, including rural populations. The government has also introduced offline feedback mechanisms, such as kiosks at district offices and toll-free numbers, to ensure inclusivity for those without internet access. A recent survey by the UP administration revealed that 78% of users found the portals user-friendly, while 65% reported satisfaction with the response time to their queries.
The initiative draws inspiration from global models like Estonia’s digital governance framework and India’s own Digital India program, which have demonstrated the power of citizen feedback in driving policy reforms. For example, the portal’s AI analytics, similar to those used in Nairobi County’s feedback system, help identify recurring issues and prioritize resource allocation. In UP, early data analysis highlighted persistent concerns about rural healthcare access, prompting the government to allocate an additional ₹150 crore for mobile health units in September 2025.
The portals also incorporate social media integration, allowing citizens to share feedback via platforms like X and WhatsApp. This has amplified engagement, particularly among younger users, with over 20,000 feedback submissions received through social media channels in the first month. However, challenges remain, including managing high volumes of feedback and ensuring data privacy. The government has assured that robust encryption and blockchain-based systems are in place to secure user data, addressing concerns raised by cybersecurity experts.
Local governments in districts like Varanasi and Kanpur have already reported tangible outcomes. In Varanasi, citizen feedback led to the repair of 120 km of damaged roads within a month, while in Kanpur, complaints about irregular water supply prompted the deployment of 50 new water tankers. These early successes have boosted public trust, with a 15% increase in citizen engagement reported by district administrations.
The UP government plans to expand the initiative by introducing participatory budgeting features, allowing citizens to vote on local project funding. Additionally, monthly “Jan Samvad” virtual town halls are scheduled to begin in October 2025, where officials will directly address citizen concerns. With these efforts, Uttar Pradesh is positioning itself as a leader in citizen-centric governance, leveraging technology to create a more inclusive and responsive administration.
Disclaimer: This article is based on recent news reports, official government statements, and publicly available data from Uttar Pradesh’s IT department and related sources. Information is accurate as of September 2, 2025, and subject to change. Readers are advised to verify details through official government portals for the latest updates.